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Customer Satisfaction Questionnaire
To provide you with better services that would result in higher customer satisfaction and improved performance in the services of the department of economic development, please complete the survey below carefully. Thank you for your cooperation.

Service recipient type	Public Relations OffersLicense HolderCompany RepresentativeOthers
Vistied Department	Department of Economic DevelopmentMohammed Bin Rashid Establishment for SME DevelopmentDubai Export Development CoprationDubai Events and Promotions EstablishmentsForeign Investment Office
Geographic locations of DED main office and its branches.	Highly satisfiedSatisfiedNeutralUnsatisifedStrongly Unsatisifed
Communication via telephone, e-mail, and information center	Highly satisfiedSatisfiedNeutralUnsatisifedStrongly Unsatisifed
Access to DED employees and officials	Strongly UnsatisifedSatisfiedNeutralSatisfiedStrongly Unsatisifed
DED understanding and anticipation of customer needs.	Highly satisfiedSatisfiedNeutralUnsatisifedStrongly Unsatisifed
DED responsiveness with regards to customer needs, queries , an complaints.	Strongly UnsatisifedSatisfiedNeutralUnsatisifedStrongly Unsatisifed
Equal treatment of customers by employees and managers.	Highly satisfiedSatisfiedNeutralUnsatisifedStrongly Unsatisifed
DED initiatives to introduce new services or improve existing services	Highly satisfiedSatisfiedNeutralUnsatisifedStrongly Unsatisifed
Overall, how satisfied are you with DED and its employees.	Highly satisfiedSatisfiedNeutralUnsatisifedStrongly Unsatisifed
Services provided at DED main office and branches.	Highly satisfiedSatisfiedNeutralUnsatisifedStrongly Unsatisifed
Employees courtesy and responsiveness	Highly SatisfiedSatisfiedNeutralUnsatisifedStrongly Unsatisifed
Fees and charges in comparison to quality of services provided.	Highly satisfiedSatisfiedNeutralUnsatisifedStrongly Unsatisifed
Speed of service provision.	Highly satisfiedSatisfiedNeutralUnsatisifedStrongly Unsatisifed
Service documents and guides availability and clarity.	Highly satisfiedSatisfiedNeutralUnsatisifedStrongly Unsatisifed
Use of modern technologies in services and their suitability to customer needs.	Highly satisfiedSatisfiedNeutralUnsatisifedStrongly Unsatisifed
customer service employees promptness and readiness to provide advice and support to all customers .	Highly satisfiedSatisfiedNeutralUnsatisifedStrongly Unsatisifed
Services provided at the first time.	Highly satisfiedSatisfiedNeutralUnsatisifedStrongly Unsatisifed
Knowledge and qualifications of customer service employees.	Highly satisfiedSatisfiedNeutralUnsatisifedStrongly Unsatisifed
Ease of access to information provided by DED through various channels.	Highly satisfiedSatisfiedNeutralUnsatisifedStrongly Unsatisifed
Clarity of services procedures and requirements.	Highly satisfiedSatisfiedNeutralUnsatisifedStrongly Unsatisifed
DED readiness & responsiveness to amend the service nature, method, timing.	Highly satisfiedSatisfiedNeutralUnsatisifed
Creativity & innovation in designing DED services	Highly satisfiedSatisfiedNeutralUnsatisifedStrongly Unsatisifed
Provided services meet your requirments	Highly satisfiedSatisfiedNeutralUnsatisifedStrongly Unsatisifed
Overall, how satisfied are you with the services provided by DED?	Highly satisfiedSatisfiedNeutralUnsatisifedStrongly Unsatisifed

Other Notes

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Customer Satisfaction Questionnaire

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Last Modified : 10-Feb-2012
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