of His Highness Sheikh Ahmed bin Saeed Al Maktoum,
Chairman - Dubai Airports,
President - Dubai Civil Aviation Authority and
Chairman and CEO - Emirates Group, the Department of Economic Development (DED)
organized the "Share Best Practice 2010" Conference and Exhibition in
co-operation with Dubai Quality Group (DQG).
The event is envisaged as an annual initiative to further promote the practical
concepts of quality and excellence amongst the business community.
The event included four sessions during which the 2009 winners of Dubai Quality
Award (DQA), Dubai Human Development Award (DHDA), Dubai Service Excellence
Scheme (DSES), and the Dubai Government Excellence Program (DGEP) presented a
selected best practice to the audience.
Mr Ali Ibrahim, Deputy Director General for Planning and Development Affairs at
DED, said the Dubai Government is committed to actively collaborate with the
private sector in boosting quality and excellence across all sectors of the
He said, "Our Government organisations follow the same European Foundation for
Quality Management (EFQM) model as that of the private sector, thus ensuring
that all stakeholders can have a standardized approach towards quality. By
basing our quality approach on a common platform and framework, we can together
achieve excellence and take the economy to the next level of growth."
"Effective sharing of best practices will help the organisations to identify and
replace poor practices, raise the performance of poor performers, minimize
re-work caused by use of poor methodology, save costs through better
productivity and efficiency, and improve the services offered to clients and
customers," added Mr Ali.
Dr. Khalid Mohammed Al Zahed, Director of Marine Transport Department, Public
Transport Agency - Roads & Transport Authority, was the first keynote speaker.
He presented a paper titled, "My Journey to Excellence", which highlights the
factors that enabled him to be the Distinguished Government Employee of DGEP. It
included his vision, educational accomplishments, professional and leadership
development, achievements in public service, involvement in society activities
official and non-official, participation in sport events, creativity and
In her presentation entitled "Marketplace Differentiation Through Quality
Leadership", Ms Deepti Arora, Head of Global Quality, Wireless Networks,
Motorola, USA, the second keynote speaker, shared how Six Sigma was created to
revitalize Motorola's manufacturing quality, how quality best practices are part
of the company's DNA, and how quality has evolved as a strategic driver for its
Sunil Thawani, the author of Business Excellence Awards - Strategies for
winning, also presented a paper on EFQM 2010 - The key changes and its
implications for organizations.
Presentations were made by the 2009 winners of DQA including Madinat Jumeirah,
Union National Bank and UAE Exchange Centre; and winners of Dubai Quality
Appreciation Programme (DQAP) including IDAMA Facilities Services and Apparel
Group, which is also a winner of Dubai Service Excellence Scheme Best Outlet.
Participants from DHDA appreciation programme included Dubai Municipality, also
a DGEP winner in technical project category. Dubai Statistics Centre, DGEP
winner in excellence appreciation category, and General Directorate of Residency
& Foreigners Affairs, DGEP winner in customer satisfaction, also participated in
the event. More than 400 people from the business community attended the
The Business Excellence Centre at DED distributed a book outlining the best
practices sourced from the winners of DQA, DHDA, DSES and DGEP in 2009. The book
included detailed entries by each of the award winners, thus enabling potential
applicants to get an insight into the benefits of applying for the awards. A
specialised exhibition, which included booths for all the winners, was organised
alongside the 'Share Best Practice