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Code of Business EthicsAll members of the Dubai Service Excellence Scheme are required to adhere to "The Code of Business Ethics". They are listed below as follow:
- To display prices clearly on all products as appropriate.
- Never trade in counterfeit products.
- Have a clear policy for refund, replacement, repair or rework for defective or damaged products and/or incomplete service.
- Offer products with valid guarantees and warranties, where appropriate.
- Adding value to products with reliable, accessible after-sales service, as appropriate.
- Ensuring the Employees knowledge is compatible with the range of products and services offered.
- Undertake to train and develop employees.
- Avoid health and safety risk to customers and employees.
- Support an environmentally friendly policy.
- Be a good ambassador for DSES and act immediately to rectify shortcomings outlined in the DSES mystery shopper report
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