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 Services Details

Service Name
Consumer Complaints
Service Description
Commercial Compliance & Consumer Protection Sector provides this type of service to the consumer to protect their rights.
Fees Information
Free
Estimated Delivery Duration
4 working days
Sub Services
Contact Department
Consumer Protection Services
Contact Office
Consumer Rights Department
Contact Phone
+971 600 545555
Contact Fax
+971 4 4503996
Contact Email
consumerrights@dubaided.gov.ae
Offline
Stage Number Name Description Required Document Required Form
1 File a complaint by calling Consumer Rights Contact Center. Purchase invoice, The necessary supporting documents to examine the complaint,
2 Consumer Protection coordinator calls back the consumer for more elaboration and try to solve the problem in the same day.
3 If the problem is not solved within the same day, the coordinator should ask both; the customer and the business owner to visit the Consumer Protection section to solve the problem face to face and come up with a solution that satisfies both sides.
Required Document
Attachment Name Mandatory/Optional
Purchase invoice Mandatory
The necessary supporting documents to examine the complaint Mandatory
Beneficiary

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